In general, Costco’s return policy guarantees 100% satisfaction, meaning that if you aren’t entirely happy with your product, you can return it to Costco for a full refund. This applies even if your product is open, used, or broken.
However, electronics are handled a bit differently under the Costco return policy.
Electronics, including all Apple products, must be returned within 90 days of purchase (or 90 days from when you receive the product if you ordered it online).
Apple Products Sold At Costco
Here is a list of Apple products currently for sale on Costco.com…
- Apple Watches
- Apple speakers
- Apple TVs
How To Return Apple Products To Costco
Returning your Apple product to Costco works a little differently than returning other kinds of products.
All Apple products must be returned in person to a Costco Warehouse location. Costco does not accept returns of Apple products online. Find out where your nearest Costco location is by using the Costco store locator tool.
To return an Apple product to a Costco Warehouse, follow these steps:
- First, Costco requests that all Apple products returned to their stores be wiped of all customer data (if you do not wipe your device, you will be expected to at least disengage the “Find My Device” feature – for information on how to do this, click here)
- If you have them, gather your original purchase receipt or packing slip, your item’s packaging, as well as all of your item’s original accessories, such as headphones, chargers, cases, etc.
- Bring everything with you to any Costco Warehouse location
- Bring your item to the returns counter and let them know you would like a refund
- The employee at the returns counter will walk you through the rest of the process
- If your return request is granted, you will receive a refund for your purchase to your original form of payment
You will not be able to return your item via a self-checkout counter. For more information about how to return items to Costco in person, click here.
If you’re specifically looking for info on how to return Apple Airpods to Costco, check out our post about it here.
Returns Without Receipts
According to Costco’s return policy, a receipt is not necessary to be eligible for a return. As long as you have an active Costco membership, your purchase can be tracked in the system and your refund will be processed using this record.
If you made your purchase online, there is also an additional record of your purchase through your Costco.com account.
How Do Exchanges And Warranties Work At Costco?
Costco exchanges are regulated by the same rules laid out in their return policy. If you would like to exchange your Apple product for something else, simply arrive at any Costco Warehouse within 90 days of your purchase date and visit the returns counter to request an exchange.
However, if you need a replacement for your Apple product because the product has broken or malfunctioned, this works differently.
All Apple products sold at Costco or on Costco.com come with an automatic two-year warranty. During this time, Costco Concierge Services will offer technical support or even replace your device if needed.
If you would like additional coverage for your device, Costco also sells AppleCare+ for Mac computer, iPads, Apple Watches, and Apple headphones. With AppleCare, you can request a repair or replacement for your malfunctioning Apple product anytime during your warranty period.
How Does Costco Process Refunds?
Refunds are generally processed based on the original payment method you used to complete your purchase.
For example, if you paid in cash, then you will receive your refund instantly in cash. However, if you paid with a credit or debit card, your payment will be refunded to your account and you may have to wait 1-3 days for the funds to show back up on your card.
What Does Costco Do With Apple Returns?
If your Apple product has not been opened or used, there is a possibility that Costco will return it to the sales floor and sell it to another customer.
However, if your product has been opened or used, then it will likely be returned to Apple for repair or disposal.
Can you return a replacement AirPod to Costco?
Yes. However, you can only return them if you are still within your 90 day return window.
Can you return a broken Apple product to Costco?
Yes. Costco accepts returns on all Apple products within 90 days of purchase, even if they’re broken.
Can you return an open Apple product to Costco?
Yes. Costco does not require packaging for returns.