Mattresses fall under Walmart’s standard 90-day return policy. When you purchase a mattress at Walmart, you will have 90 days from the date of purchase to return it. However, you must keep the mattress contained within its original packaging during this time in order to qualify for a refund.
If your mattress is opened, used, or otherwise damaged, you will not qualify for a refund even if you return it within 90 days.
If your mattress arrives to you in a damaged or defective state, you can request a replacement from Walmart, but you will not qualify for a refund.
How Does The Mattress Warranty Work?
The mattresses sold at Walmart may come with individual manufacturer warranties. However, if you would like an additional warranty from Walmart, this will add a further cost on top of the price of your mattress.
Currently, Walmart charges $37 for a 10-year protection plan for mattresses priced between $50 and $99.99. The plan includes a mattress protector and covers damage from accidental spills. The plan does not cover damage from rips, tears, foam compression, or other wear-and-tear.
Does Walmart Accept Opened Mattress?
Unfortunately, Walmart does not offer refunds on mattresses that have been opened, used, damaged, or tampered with in any way. This is due to health and safety concerns.
The one exception to this rule is if your mattress arrived damaged or defective. If this is the case, you can request a replacement mattress from Walmart. However, you will not qualify for a refund for the defective mattress.
These rules apply to all mattresses and mattress-related items including:
- Air mattresses
- Mattress toppers
- Sleeping pads
How To Return A Mattress At Walmart?
When returning anything to Walmart, you have a few different options for how to go about the return.
First, you can always return an item to any Walmart store location, whether you bought it in person or online.
To return your mattress in person at Walmart, follow these steps:
- Gather your mattress (in its original packaging), your original form of payment, and your purchase receipt (make sure no more than 90 days have passed since you made your purchase)
- Visit your neighborhood Walmart location
- Find the customer service desk and let them know you’d like to return an item
- The employee will walk you through the rest of the returns process
If you purchased your mattress through Walmart.com or the Walmart app, you can start your return online by following these steps provided by Walmart:
The return methods you’ll be offered include the following:
If you’d like to arrange a pickup for your mattress, you will be able to do so during the online returns process.
If you have any questions about the returns process, you can always contact Walmart customer service by calling 1-800-925-6278 (1-800-WALMART).
Can You Return A Mattress Without A Receipt?
Unfortunately, Walmart’s return policy is fairly strict when it comes to receipts. In order to qualify for a full refund, customers must provide a receipt.
However, if you can’t provide a receipt, you may not be completely out of luck.
Walmart’s return policy states that customers can provide a valid, government-issued ID in place of a receipt when making a return. If your ID can be verified, then your return will be accepted (within the allowed return window).
However, no-receipt returns are only eligible for cash refund if the price of the item is $10 or less. If the current price of the item is higher than $10 (which will certainly be the case for a mattress), then you will be offered a refund in the form of a Walmart shopping card or gift card. You will also be given the option to exchange your item for another item of the same price.
Be aware that Walmart tracks no-receipt returns, which is why they ask for customer IDs. If a customer is found to be abusing Walmart’s no-receipt returns, there’s a good chance that customer will be prohibited from making future returns.
Will Walmart Refund For Returned Mattresses?
If your mattress fits all of the stipulations of Walmart’s return policy, then you will almost certainly be granted a full refund.
How you receive your refund will depend on how you paid for your mattress originally. In most cases, refunds are issued to your original form of payment. If you paid in cash and are returning your mattress in person, you will be granted your refund in full immediately in the form of cash.
However, if you paid with a debit or credit card, you will need to wait for Walmart to process your refund, which will then be sent to your bank. Depending on bank hours and processing times, it could take up to 3 days for your funds to reappear in your account.
What does Walmart do with returned mattresses?
If your mattress is unopened and untampered with, it will likely be replaced on the sales floor and sold to another customer. In the event that you are able to exchange a used or damaged mattress for a new one, your used mattress will likely be disposed of for safety and health reasons.
Can you return a damaged or defective mattress from Walmart?
No. Walmart does not accept returns on opened mattresses. However, you might be able to arrange a replacement if your mattress arrived damaged or defective.
Does Walmart pick up mattress returns?
Yes. If you use the online returns system, you will be able to set up a pickup for your mattress return.
Do you need to be a member to return the mattress at Walmart?
No. All shoppers are eligible for returns at Walmart.
Can you return a mattress at Walmart if you don’t like it?
Yes. However, your mattress must be unopened in its original packaging in order to be returned to Walmart. If your mattress has been opened, it will only be eligible for exchange.
Returning a mattress to Walmart is totally possible, but it requires sticking to some pretty strict guidelines. Unfortunately, Walmart does not accept returns on mattresses that have been opened. This means that if you try your mattress out and decide you don’t like it, you won’t be able to return it for a full refund.
If there are any issues with your mattress when it arrives, such as manufacturer defects or damages caused during the shipping process, then you should be able to get a replacement mattress from Walmart for no extra charge.
If you’re stuck with a mattress you don’t like, you can always try selling it on Craigslist or OfferUp to recoup some of your costs.