How Do You Check Your Prescription Status At CVS?

9 mins read

Over the years, CVS has become one of the most popular options for people looking for prescription drugs. When getting your medication from CVS, you may need to know the status of your prescription or how soon you can get your order fulfilled. 

Read on to find out how you can easily track your CVS orders, pay for your drugs, and more.

CVS Prescription Status

Does CVS Keep Track Of Prescriptions?

Sometimes, your doctor may want a history of all your medications. When this happens, you may wonder if you can get it at CVS.

CVS does keep track of your prescriptions. The law requires the pharmacy to keep a history of all your medications for at least 10 years. If you need to view your prescription history, open an online account on and ensure that you add a Prescription Management feature.

To help you manage your prescriptions, CVS uses its subsidiary platform known as Caremark. In addition to managing your medications, CVS Caremark lets you check the cost of your drugs and view other saving opportunities.

How Do You Check Your Prescription Status At CVS?

You can check your CVS prescription status on the CVS Specialty website. Log in to or the CVS mobile app to know the status.

You can also get the status of your prescriptions by subscribing to CVS email or text alerts. When your medication is ready for shipment, you’ll receive a text message or an email containing a link.

Once you click on the link, you’ll see the order status and its expected arrival time at a CVS pharmacy or to a location of your choice.

You’ll need to provide your prescription number when checking your prescription status. The prescription number is the 9-digit number on your prescription label or billing statement from your Caremark mail prescriptions.

How Do You Know If Your Prescription Is Ready?

When your CVS prescription is ready, you’ll receive a text message or an email alerting you. It will have a link to the order status and its expected arrival time at a CVS pharmacy or a location of your choice.

When checking the status of your prescription, you may, at times, find it showing “On hold,” which may leave you confused. When this happens, it simply means that the CVS system has locked it until a pharmacist verifies it.

The other reason CVS may put your medication on hold is if you place another order too close to the previous one. In such a case, your insurance may refuse to cover it due to the short period between the two orders. 

Thus, CVS will put your medication on hold to increase the time between the two orders or until insurance authorizes it. In standard cases, CVS will put your medication on hold for two days and refill it once its pharmacist verifies it. This happens to newly added prescriptions that are yet to be confirmed and, therefore, cannot be processed.

If you’d like to speak with someone at CVS to help you figure out what’s happening with your prescription, the CVS store locator can help. Using the tool, you can get the contact of your nearest CVS store and call or visit them to resolve the issue.

When you check your order status and see that it’s “in process,” it simply means that CVS is processing your order. CVS may take up to ten days to process new prescriptions, while refills may take up to seven days.

Does CVS Notify You When Your Prescription Is Ready?

When your prescription is ready for collection, CVS will send you a text alert to notify you. You can subscribe to the text alerts by sending a message with the word “Join” to CVS-TXT (287-898). Alternatively, log in to your CVS account, go to the pharmacy tab and update the text alerts notifications.

Can You Call CVS To See If Your Prescription Is Ready?

If you need help or want to know whether your prescription is ready, you can call CVS customer service at (1-800-746-7287). You can contact a CVS store from Monday-Friday 8 AM – 10 PM ET, and Saturday and Sunday from 10:00 AM – 6:30 PM ET. All CVS stores do not open on major holidays.

How Do You Pay For Your Prescriptions At CVS Online?

You can use the following payment options to pay for orders placed at or the CVS app. 

  • US-issued Visa card
  • MasterCard
  • Discover
  •  American Express
  • Debit cards that have Visa or MasterCard symbol
  •  CVS Pay

CVS does not accept PayPal, personal checks, CVS/pharmacy gift cards, and pre-paid cards for online orders.

How Do You Pick Up Your Prescription At CVS?

CVS provides various ways to get your prescriptions. You can opt for an in-store pick-up after placing your order online or having your healthcare provider call it in. Alternatively, you can carry your paper prescription to any CVS pharmacy to pick up your medication.

CVS also offers several delivery options for your online orders. Once your order is ready, CVS will notify you via text message. 

You need to click the link on the text message to choose either a 1 to 2-day delivery or same-day delivery with Shipt. To enjoy free deliveries, you must enroll as a CVS Carepass member.

What happens if you don’t pick up your CVS order?

If you don’t pick up your prescriptions within two days, CVS will cancel the order and reverse the transaction electronically. If you still need the medication, you’ll have to place the order again.

Can you pick up someone else’s prescription?

Yes, CVS pharmacies will allow you to pick up someone else’s prescription. According to their policy, the person picking up the prescription should have your name and date of birth and carry a valid government-issued photo ID.


Can you scan a prescription to CVS?

Yes. You can use the CVS mobile app to scan your prescription barcode for online refills.

Is Caremark the same as CVS?

Yes. Caremark is a subsidiary of CVS Health and handles its pharmacy benefit management business.

Why don’t your CVS prescriptions show up online?

You may not see your prescriptions online if you have not enabled Prescription Management on your CVS account.

Can I update my insurance on the CVS app?

Yes. To do that, your local CVS pharmacy will send you a text containing a link that opens the CVS app, allowing you to scan your insurance card.

How do you know if CVS has medication in stock?

You can know whether a particular medication is available at CVS by visiting your nearest CVS pharmacy or calling ahead of your visit.


You can check the status of your prescription by logging in to your account on First, ensure that you have enabled prescription management.

Another way of knowing the status of your prescription is by subscribing to text and email alerts. This way, you’ll receive a text or email alert when your medication is ready for collection at your nearest CVS pharmacy or your chosen location.

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