Can You Change Pickup Person at Home Depot?

8 mins read

The Home Depot has become synonymous with the American home. For decades, Americans have come to trust the Home Depot for their home renovation, repair, and construction needs. The Home Depot is committed to providing its customers with the best service. That service includes curbside pickup at its physical store location.

So, here is the lowdown on everything you need to know about pickup at the Home Depot and how you can change pickup person.

Home depot Store front

Does Home Depot allow online customers to change pick up person?

Yes, customers can change the designated pick-up person. Changing the pick-up person is permitted when the order meets the following criteria:

  • The entire order was placed online.
  • The order has been fully paid.
  • The entire order will be picked up at the same store.

There are two main ways customers can change the pick-up person:

  1. When confirming an order, customers can include an alternate pick-up person. This person can pick up the order by showing their government photo ID, copy of the confirmation email, and order number. The alternate person can pick up the order when it is ready.
  2. After an order has been placed, customers can change the designated pick-up person by calling 1-800-430-3376. The phone operator will then contact the corresponding Home Depot location. The new pick-up person must provide their ID, confirmation email, and order number.

Also, please note that customers can indicate a different pick-up person when the order is a gift. Customers can do this by entering the pick-up person’s information during the checkout process.

How do you change pick up person at Home Depot?

After placing an order, customers wishing to change the designated pick-up person must call Home Depot customer service at 1-800-430-3376.

Here is how it works:

  1. Call 1-800-430-3376. 
  2. Press 2 to inquire about an existing order.
  3. Press 1 to continue to the automated system.
  4. Enter the phone number associated with the order.
  5. Confirm the phone number by saying “yes” or “no.”
  6. Select the change pick-up person option when prompted.
  7. Enter the new pick-up person’s name, phone number, and email.
  8. Confirm the information.

Afterward, please confirm the new pick-up person has received the confirmation email.

Customers preferring to talk to a live customer service agent can do the following:

  1. Call 1-800-430-3376. 
  1. Press 2 to inquire about an existing order.
  2. Hold until a customer service agent answers.
  3. Provide the customer service agent with the original information.
  4. Provide the new pick-up person’s information.

The new pick-up person should get the confirmation email.

How does pickup at Home Depot work?

Home Depot allows customers to place and pay for an order online and then pick it up at the location of their choice. There are two ways in which customers can pick up their orders:

  1. In-store pick-up.
  2. Curbside pick-up.

Please note that only the designated person may pick up an order. This person is named during the checkout process. Customers can change the designated pick-up person after placing an order by calling customer service at 1-800-430-3376.

How does curbside pickup work at Home Depot?

Customers can place and pay for an order online and then pick up their order by selecting curbside pick-up at participating Home Depot locations. Please note that not all Home Depot locations offer curbside pick-up. Therefore, customers must verify that their chosen location offers curbside pick-up.

Here is how curbside pick-up works:

  1. Place the order and pay at homedepot.com.
  2. Receive pickup notification email when the order is ready for fulfillment.
  3. Go to area designated for curbside pickup at the Home Depot location indicated in the order.

Please note that pick-up is only valid at the chosen Home Depot location. Also, most orders placed at homedepot.com are fulfilled within hours. Large orders may require additional processing time.

How does store pickup at Home Depot work?

Customers can place and pay for an order online and then pick up their order in person at the Home Depot location of their choice. Customers must wait for the notification email indicating when their order is ready. Following the notification, customers have seven days to pick up their order. After seven days, the store does not guarantee the purchased items are in stock.

Here is how in-store pick-up works:

  1. Place order and pay at homedepot.com.
  2. Receive pickup notification email when the order is ready for fulfillment.
  3. Pick up order at the Home Depot location indicated during the checkout process.

Please note that pick-up is only valid at the chosen Home Depot location. Also, most orders placed at homedepot.com are fulfilled within hours. Large orders may require additional processing time.

What happens if you don’t pick up your order at Home Depot?

Customers have seven days to pick up an online order following the pick-up notification email. After seven days, unclaimed orders are subject to cancellation with a full refund. However, stores may still fulfill the order if not yet canceled, and products are still in stock. Home Depot does not guarantee order fulfillment past seven days. 

How to contact Home Depot customer service for pick up changes 

Customers wishing to contact Home Depot about pick up changes can do so in three ways: calling customer service by phone, using the LiveChat service, or calling the Home Depot curbside pick up number.

  • Customers can reach the Home Depot customer service line at 1-800-430-3376. Customers can use the automated service or hold for a live customer service agent.
  • Customers can reach online customer support via the Home Depot app.
  • Customers can reach individual stores by phone. Home Depot’s store finder feature is the best way to look up a store’s phone number.

Conclusion

Home Depot makes life more convenient for its customers by offering in-store and curbside pick-up. However, if customers need to make changes after placing an order, they can call Home Depot customer service. It is the easiest and fastest way to make changes after placing an online order.

1 Comment

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.