What is Walmart’s TV Return Policy?

As a Walmart customer, you want the best deal in terms of quality and prices. However, you may buy something that does not meet your standards, leaving you disappointed.

If you have bought or are planning to buy a TV at Walmart, you may have questions about their return policy. This post has all you need to know about Walmart’s TV returns.

walmart TV Policy

Walmart’s TV return policy allows you to return any TV bought online or in-store within 30 days of purchase. You need to return the TV with all its accessories such as the remote, legs and in its original packaging. You can get a full refund if the TV is undamaged, in its original packaging, and with the original purchase receipt.

Walmart’s return policy allows you to return your TV to any Walmart store within the US. The only exception is if you had bought the item at Walmart resellers or marketplaces.

Can You Return A TV To Walmart After 90 Days?

Walmart’s TV return policy requires you to return it within 30 days of purchase. However, if you cannot return it within this time frame, you can still return it afterward. In this case, it will be at the discretion of Walmart employees to accept your return or not.

If your TV return is rejected, you can move to another Walmart store and request to speak with the store manager. It would help if the TV is undamaged, is in its original packaging, and has the original purchase receipt and accessories.

If the store manager cannot help you, you can politely inform them that you will file a complaint at Walmart’s corporate headquarters. At this point, the store manager may accept your return or be compelled to do so from the headquarters.

What Is Walmart Return Policy During COVID-19?

Walmart’s return policy has remained relatively consistent throughout COVID-19. Even during the pandemic, Walmart’s standard return policy allows you to return any items bought in-store or at walmart.com within 90 days of purchase. You can return the items in person, by mail, or online at walmart.com.

However, due to Covid-19 measures, Walmart made some restrictions on returning some items, including;

  • Food items
  • Paper products
  • Health care and beauty products
  • Home cleaning supplies
  • Apparel
  • Medicines

To return these items, you must have the original receipt and initiate your returns via the Walmart App or walmart.com.

How to Return A TV to Walmart

You can return a TV to Walmart by taking it to any Walmart store. Also, you can send the TV back to the retailer by mailing it or initiating a return through walmart.com.

Remember to bring the original packaging and accessories (cables, remotes) when returning the TV in-store. You also need to carry the original purchase receipt.

Here is how to return a TV online

  • Log in to your Walmart account
  • Go to Purchase history
  • Go to Orders
  • Locate the order containing the TV you are returning
  • Click on Order details
  • Select Start a return
  • Click on the checkbox next to the TV that you are returning
  • Select Continue
  • Enter a reason for your return and click on Next
  • Choose whether you would like a refund or replacement and click on Next
  • Add additional comments if you have any (optional). Click on Save
  • Select the method you would like to use for the return. You can either return it in-store, by mail, schedule a pickup, or drop it off at a FedEx location
  • After choosing your preferred return method, review your return. If all the details are correct, click on Submit

Can You Return A TV To Walmart Without A Receipt?

You can return your TV to Walmart even without a receipt. However, Walmart will not process a refund for the return. Instead, they will give you the option of exchanging the TV with a similar one or give you a store credit.

When returning the TV without a receipt, ensure the item is in its original packaging. You must also carry a government-issued photo ID and the debit or credit card used during the purchase. A Walmart customer service representative will scan the barcode on the item packaging to locate the purchase information.

Walmart may also help trace your lost receipt under the Walmart protection plan. To do this, you need to have the following information ready.

  • Zip code, address, or state of the store where you bought the TV
  • The purchase date and the receipt amount (you can get this from your statement)
  •  Payment card type and its last four digits

To trace the receipt, go to Walmart’s receipt look-up tool and follow these steps.

  • Enter the zip code, city, or state to get the Walmart store location
  • Enter the purchase date
  • Enter your card type and the last four digits of your card
  • Enter the amount paid or receipt total
  • Complete the Captcha
  • Select Look up receipt
  • Download your receipt

Can You Return a TV to Walmart Without the Box?

You can return a TV to Walmart even without the original packaging box. Walmart accepts such returns, provided that the item is undamaged, unscratched, and has all accessories such as the remote and cables. You must also carry the purchase receipt when returning the TV.

Can You Return a Refurbished TV to Walmart?

You can return a refurbished TV to Walmart if you have the purchase receipt and it is within the 30-day return window. You can make the return in-store or through the mail.

However, if you purchased the TV through a third-party Walmart reseller, you cannot return it at a Walmart store. In such situations, you need to contact the seller and see if they’ll accept your return.

Can You Return a Damaged TV to Walmart?

You cannot return a damaged TV to Walmart unless you can prove that the item did not get damaged while in your care. If the damage happened due to mishandling by the Walmart staff, you can return it. Also, you can return it if the TV got damaged during transportation and only came to know of it when unboxing.

In all these scenarios, Walmart will only accept the return if the damage was not due to your negligence. If you can prove your case, Walmart will accept the return and process your refund or issue you with a replacement.

Can You Get a Refund After 90 Days?

Walmart’s TV exchange policy provides a 30-day return window from the date of purchase. For your return to be eligible, ensure that the TV is in its original packaging, has all the accessories, and is undamaged. You also need to have your purchase receipt, although Walmart will still process the return if you don’t have it.

Walmart processes your refunds through your original payment method. If you used a debit or credit card, your refund will take up to 10 business days. Walmart does not refund outboard shipping charges.


Can you return a TV to a different Walmart store?

Yes, you can return an item to any Walmart store in the US. All you need is the original receipt or packing slip, and the product must be in its original packaging. You also need to return it within 30 days of purchase.

Can Walmart deny a TV return?

Yes, Walmart can refuse your TV return. Walmart subjects all returns to thorough scrutiny to ensure they are eligible. Walmart can also reject your TV return if it’s damaged or past the 30-day return period.

Does Walmart have a strict return policy?

No, Walmart’s return policy is quite lenient. It allows you to return items without a receipt and exchange them with similar items. You can also get cash back for items under $10. Walmart also allows you to return items at other Walmart stores.

Does Walmart refund by cash?

Yes, Walmart will refund you by cash if you paid through cash or check. You’ll also get a cash refund if your total purchase is less than $10.

Can you return a TV to Walmart after 6 months?

You can only return a TV to Walmart within 30 days after purchase. Walmart may only accept returns made after this period at the discretion of the store manager.


You can return your TV to Walmart within 30 days of purchase if unsatisfied with it. For your return to be eligible, the TV should be in its original packaging, undamaged, and with all its accessories. You need to also to carry the purchase receipt when returning it.

Walmart will accept returns without a receipt but will only exchange the TV or issue a store credit. You can return your TV in-store or online, via mail, scheduling a pickup, or dropping it off at a FedEx location.

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