When compared to the policies of other mattress suppliers, Costco’s policy is actually quite impressive. Most mattress sellers will expect your package to still be in its original packaging, including your original receipt, for a return to be accepted. Some sellers might even limit the return window to a few weeks or months.
So, when it comes to Costco, they definitely have a pretty unbeatable return policy.
Keep reading to find out everything you ever wanted to know (and more) about returning a mattress to Costco.
The most important thing to know is that Costco has a risk-free, 100% satisfaction guaranteed return policy that applies to (almost) everything they sell. And yes–this applies to their mattresses. No matter what your reason is for wanting to return your mattress, Costco will accept returns on mattresses purchased at any Costco Warehouse location or through Costco.com at any time. You don’t even need your receipt!
- 1 How Long Do You Have To Return A Mattress At Costco?
- 2 What Is The Warranty Period For Costco Mattresses?
- 3 Does Costco Accept Opened Mattresses?
- 4 How To Return A Mattress At Costco
- 5 Can You Return A Mattress Without A Receipt?
- 6 Where Do Costco Mattress Returns Go?
- 7 Will Costco Refund For The Returned Mattress?
- 8 FAQs
- 9 Conclusion
How Long Do You Have To Return A Mattress At Costco?
Technically, there is no time limit on how long you can wait to return a mattress to Costco. We’ve even heard of customers returning their mattresses successfully after 2 years. At a certain point, you might start to get funny looks if you try to return a 5-year-old mattress, but hey… it’s always worth a try, right?
What Is The Warranty Period For Costco Mattresses?
Costco does not offer a separate warranty for mattresses, because all of their mattresses are covered by their life-time, risk-free, 100% satisfaction guaranteed return policy.
Does Costco Accept Opened Mattresses?
One of the many great things about Costco’s generous return policy is that items, including mattresses, do not have to be in their original packaging in order to be returned. Mattresses can be opened, or even used, and still be accepted for a return. This extends to all mattress-related items as well, including mattress toppers and memory foam.
How To Return A Mattress At Costco
If you’d like to return your mattress to Costco, simply follow these steps depending on how you made your original purchase.
To return your mattress in person at a Costco Warehouse location (applies to all purchases)…
- Bring your mattress and your membership card to any Costco Warehouse location
- If you have your original receipt, bring that as well, although it is not necessary to complete your return
- Bring your mattress to the returns counter and let them know that you would like a refund
- The employee at the returns counter will walk you through the rest of the process and refund you the cost of the mattress
You will not be able to return your mattress via the self-checkout counters. For more information about how to return items to Costco Warehouse, click here.
If you made your original purchase through Costco.com and would like to complete your return online, follow these steps…
- Log in to your Costco.com account
- Select “Orders & Returns”
- Click the “Return Items” button next to the order you would like to return and follow the prompts
- The prompts will walk you through the process of scheduling a pickup of your unwanted mattress. Although Costco.com returns typically require customers to ship and return their items themselves, Costco generously offers pick-up services for larger items such as mattresses.
For more information about returning items online, including a full list of items that cannot be returned online, click here.
Can You Return A Mattress Without A Receipt?
Mattresses can, thankfully, be returned even without a receipt at Costco. In fact, Costco does not require receipts for returns on most of their items.
Where Do Costco Mattress Returns Go?
Where your used or returned mattress ends up will depend on where you live. In states where the law allows it, mattresses returned to Costco will likely be donated to places that sell liquidated or gently used mattresses. If your mattress is damaged, dirty, or in any condition that would prevent its donation or resale, then it will likely be disposed of after being returned.
Will Costco Refund For The Returned Mattress?
Costco’s return policy is 100% risk free, meaning that you will receive a full refund for the price you paid once your return is accepted. Your refund will be processed depending on your original form of payment, so times will vary for receiving your refund. If you paid in cash, you will receive a cash refund on the spot.
Can someone else return your mattress to Costco for you?
Yes. However, that person will need to present the Costco membership card that was used to make the purchase originally.
Do you need to have the Costco card to return the mattress?
Yes. Returns can only be processed through Costco if the customer can provide a valid membership card associated with the account the purchase was processed through.
Can you return a mattress through the Costco website?
Yes. Returns of Costco mattresses can be initiated online for purchases that were made through Costco.com.
Can you return a mattress at Costco if you don’t like it?
Yes. Costco’s return policy is 100% satisfaction guaranteed, meaning that simply not liking your mattress is reason enough to be eligible for a full refund.
Does Costco pick up mattress returns?
Yes. If you return your mattress through Costco.com, Costco will pick up your returned mattress.
Talk about risk free! We never thought it could feel so safe to buy a mattress. Now you know that if you have a Costco membership and purchase your mattress there, you will be able to return your mattress at any time and for any reason for a full refund. There’s really nothing better than that.