If you’ve never heard of price matching, it’s worth looking into. If you’re privy to a company’s price match policy, you could save a significant amount of money on your purchases.
This is because price matching allows you to pay a lower cost at the register if a qualifying competitor offers your item for less than what it’s being sold for where you shop.
Keep reading to find out how to take advantage of price matching and price adjustment at Home Depot…
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How Price Matching Works At Home Depot
Unfortunately, Home Depot doesn’t provide much information about their price matching policy on their website. So, we had to do some digging to uncover all the details.
The basic Home Depot price match policy offers price matching at the time of purchase based on retail competitor prices. You can also request a post-purchase price adjustment within 30 days of your purchase. Price matching is available both in store and online.
However, it’s important to note that Home Depot’s price match policy works differently for in-store purchases versus online purchases.
This is what Home Depot’s website has to say about in-store price matching – “If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor).”
However, Home Depot retail locations do not honor price matching for prices listed on HomeDepot.com or the Home Depot app. You can only receive a price match or price adjustment at Home Depot for a price listed by a competing retailer.
For online price match and price adjustment requests, your item must be listed, in-stock, and available to ship to you from a competing online retailer at the time of the request.
There is technically no limit to the number of price matches you can request at Home Depot. However, the Home Depot store manager, supervisor, or customer service representative can approve or deny any price match or adjustment request at any time.
Policy Exclusions
The following items, item categories, and circumstances do not qualify for price matching at Home Depot…
- Competitor merchandise that is seasonal, discontinued, clearance, or on sale for going-out-of-business promotions
- Custom or special-order products
- Pricing based on wholesale or volume orders
- Prices from third-party or discount retailers
- Open-box merchandise (including refurbished or previously discounted products)
- Pricing for professional services (labor and installation costs)
- Sales tax
- Rebates, free offers, or one-time-only promotions
- Seasonal promotions (including Black Friday and other holiday sales events)
- Pricing based on typographical errors or misprints
- Pricing from members-only wholesalers
- Bid and auction site pricing
- Financing or credit terms
30-Day Price Match Guarantee
Home Depot’s price match policy is often referred to as a “30-day price match guarantee.” However, there is nothing listed on the Home Depot website that states that the policy is limited to 30 days.
That said, based on many accounts we’ve read online, it does seem like Home Depot limits price matches and adjustments to 30 days from the purchase date. After 30 days have passed, you can no longer receive a price adjustment refund. (However, some online sources claim that the period is actually 90 days, though we have not been able to confirm this.)
Home Depot’s price match policy is officially known as “The Home Depot Guaranteed Low Price.”
After-Purchase Price Matching
After-purchase price matching is also known as price adjustment. This means that if you find a price from an online retailer within 30 days of your original purchase that is lower than the price you paid at Home Depot, you can request an adjustment of your purchase price and receive a refund for the difference.
Just remember that Home Depot does not honor price adjustments for prices found on their own website or app. They also do not honor prices found from third-party online retailers. They will only honor price matching and price adjustment for competing online retailers. Unfortunately, they do not advertise which specific retailers qualify.
Price Matching Online Products
When shopping on HomeDepot.com, you can request a price match based on prices found from other online retailers. However, you cannot request price matching or adjustment based on Home Depot’s own prices. This includes situations in which a price might drop at Home Depot within 30 days of your purchase.
Home Depot stores will also not price match prices found on HomeDepot.com or the Home Depot app.
Take it from this customer…
Price Matching On-Sale & Discounted Products
Unfortunately, as discussed above, Home Depot does not offer price matching or price adjustment for clearance or promotional items in most cases. They do not honor price matching during events such as Black Friday or other holiday sales events.
HD also does not honor price matching for clearance items or items that have been marked down due to being discontinued or going on sale when a business is closing down. Their policy also indicates that “one-time-only offers” are excluded from their price match policy, which suggests that any temporary sale item might not qualify for price adjustment or price matching at Home Depot.
Price Matching Other Home Depot Stores
Unfortunately, Home Depot does not offer price matching for their own prices in any situation. This means that if you manage to find a product listed at a lower price at a different Home Depot location, you cannot receive that price at another HD location. If you find the item you want for a lower price at a certain Home Depot, you’re better off just buying it at that price at that location.
As of 2023, Home Depot only matches prices from competing retailers.
How To Get A Price Match At Home Depot
When requesting a price match or price adjustment in person at Home Depot, follow these steps…
- At the time of purchase, visit your local Home Depot with a photo, physical advertisement, or print-out of the price you want (the ad can come from “any other retailer” according to Home Depot, and must be for an identical, in-stock item)
- When you’re ready to purchase your item, bring it to any register and show your ad or photo to a Home Depot employee to request a price match (they will inspect the ad and potentially even call the retailer to verify the price)
- If you are requesting a post-purchase price adjustment, visit any Home Depot location with a proof of purchase for your item within 30 days of your original purchase date (proof of purchase can come in the form of a paper sales receipt, order confirmation email, HomeDepot.com account purchase record, or packing slip – as with price match requests, you will also need to bring a copy of the advertised price you want Home Depot to honor)
- Find the customer service desk and present the competing ad as well as your purchase receipt, and let the employee know you would like a price adjustment
- If the employee decides that your situation qualifies, you will be refunded the difference to your original form of payment
Unfortunately, Home Depot does not offer clear-cut direction for requesting price matches online.
The best way to request a price match or price adjustment online is to use the HomeDepot.com virtual assistant. When visiting Home Depot’s website, you should see a pop-up box similar to the one below in the lower right corner of your screen…
Simply start a conversation with the virtual assistant to indicate that you would like help requesting a price match or price adjustment.
You can also try calling the Home Depot customer service line at 1-800-430-3376 to request help with a price match over the phone.
This Reddit conversation sheds some light on the importance of having proof of purchase for after-purchase price match requests…
Here’s some input from a HD employee commenting on situations when customers have struggled to receive their price match…
Getting Your Price Adjustment Refund
If you are granted a price adjustment from Home Depot, you will most likely receive your refund to your original form of payment. This means that if you paid with a credit card or debit card, the refunded difference will be credited back to that card. It can take several days for the funds to show back up in your account, so don’t be alarmed if you don’t see your refund right away.
The quickest way to receive a price adjustment refund is to pay in cash for your original purchase. Cash customers will be refunded in cash on the spot when requesting price adjustments in person.
Does Home Depot Have a Good Price Matching Policy?
Unfortunately, Home Depot is not known for having the most generous price match policy. Other competitors, including places like Walmart, gladly offer price matching and price adjustment between their online and brick-and-mortar retail locations. Unfortunately, Home Depot will only match competitor prices and will not honor their own prices when products are listed differently online versus in store.
In the past, Home Depot had a somewhat better price match policy. They even offered an additional 10% discount to customers who found products at lower prices from other retailers. However, this additional 10% discount on price-match purchases was officially removed from Home Depot’s price match policy in 2020.
