In the past few years, the rise of online shopping made delivery services more of a necessity rather than an option for many businesses.
Customers are used to buying and have all kinds of items delivered to their places, and groceries are no different.
With the apparent desire to have fresh groceries, outlets that sell have to step up their delivery services and ensure customers get what they buy in good time.
This piece will explain if Kroger, one of the leading retailers in the United States, has a delivery service and how it works.
Where Does Kroger Deliver?
Kroger has a delivery service where customers can buy just about anything available in their stores and have them delivered to their location. Rates vary between $9.95 to $11.95.
Customers can check if the delivery option is available for a store near them and quickly complete their purchases.
Kroger operates more than 2,800 stores spread across 35 states.
Delivery is not available in all locations, and you have to check if it is available in your area before you shop. When you go to Kroger’s online shopping site, you’ll get two options; search by location or ZIP code.
When you click “search by location,” the tool will show you locations where delivery is available. For the ZIP code option, simply input your ZIP code, and it’ll check if delivery is available for that location.
Kroger has two online shopping options, delivery and ship. They are similar in that for both, goods are delivered to your doorstep. However, “delivery” is limited to a few everyday items while “ship” is more extensive and open to many more products.
“Delivery” is suitable for grocery products that you’d want to be brought quickly in even an hour. “Ship” takes longer as items typically take between one and three days, and it allows you to buy things that are not available in your local store.
The delivery option works in a way that the order is sent to a Kroger outlet near you. If you’re looking to ship out of state, it might not work. If you live in areas where Kroger has no stores, for instance, in states like Detroit or Houston, you won’t be able to order online.
What Can You Get Delivered From Kroger?
You can choose from over 70,000 different products online and have them delivered. Common ones include gift cards, flowers, meats, frozen foods, groceries, bakery items, and fresh produce.
The ability to buy beer, wine, and spirits varies from state to state, and not all delivery locations accept them. Check with your specific state to see if you can buy these items online at Kroger and get them delivered.
Note that for these and other age-restricted items, be ready to present your ID when the delivery arrives.
How Does Kroger Delivery Work?
Kroger deliveries are primarily fulfilled by their in-house delivery associates. However, the company partners with other third-party delivery services, Instacart and Shipt, to expand their delivery network.
Kroger launched the headline partnership with Instacart in late 2021 to introduce a virtual convenience store. The service, called Kroger Delivery Now, allows customers to buy common supplies and have them delivered in as fast as 30 minutes.
Frequent shoppers can download the Kroger app and use it to shop online and plan for deliveries. Once you download it, create an account or sign in. Add a shopper’s card or create a virtual one on the app for downloading coupons and accessing other savings while using it.
For shopping, go to Store mode, where you’ll find various products by aisle where you can choose and add them to your cart. At checkout, select the preferred payment method and schedule the delivery.
Kroger delivery hours depend on the operating hours for the store you will purchase from the items. Typically, deliveries start from 9 a.m and can run to as late as midnight.
Occasionally, you might buy an item that becomes unavailable. Kroger delivery associates will make substitutions that are as close to the initially purchased item as possible. Note that you can indicate if you want substitutions or not when shopping online. You can also indicate at checkout if you want to receive substitution notifications which you can accept or reject.
All refunds are handled on a case-by-case basis, and reach out to Kroger for this.
How Much Does Kroger Charge for Delivery?
Kroger has no minimum purchase limit for anyone to use their delivery service. Rates vary between $9.95 to $11.95, depending on the location. This fee is applied to the order at the time it is placed.
Kroger delivery is more expensive than in-store shopping since you have to pay for the delivery services.
Delivery through Instacart is somewhat cheaper as the fees start at $3.99 for same-day orders above $35. Note that these fees can vary significantly based on location, items purchased, and demand. Special things like alcohol attract a different service fee.
How To Order Online at Kroger for Delivery
Ordering items online is easy, and you need to hold an account first. You can sign up on the app or website and then use the login credentials to access the account on either platform.
Enter your location using a Map or Zipcode, the latter being the most accurate one. The platform will show if delivery is supported for that area or not.
Choose delivery as your preferred shopping option, browse the items available and add them to your cart. At checkout, add your payment information( credit or debit card). Note that EBT and SNAP cards are not supported for online shopping.
Finally, complete the payment, and the items will be delivered to your place.
Do You Tip Kroger Delivery?
Kroger deliveries are either fulfilled by in-house delivery associates or third-party drivers. Kroger does not accept tips for their in-house delivery associates. However, third-party drivers from Instacart take tips, and the amount given entirely goes to the tipped driver.
Typical Kroger delivery driver salary ranges between $12 and $22 per hour.
Payment Methods Accepted By Kroger Delivery
Kroger delivery only accepts debit and credit cards. Note that EBT, SNAP, and WIC cards are not supported.
Gift cards are also not accepted for deliveries.
Kroger Delivery Reviews
Like any service, Kroger delivery has its good and bad, but most customers who have used it liked it. The fact that you understand if the service is available in your area up front is a plus. Their app and website are also easy to navigate, and the different delivery stakeholders all work to fulfill deliveries quickly and as per customers’ expectations.
For any queries, reach out to Kroger toll-free at 1-800-576-4377, Monday through Friday, 8.00 a.m to midnight EST. On Saturdays and Sundays, the representatives are available between 8.00 a.m to 9.30 p.m EST, except for federal holidays.
Does Kroger do same-day delivery?
Yes, deliveries are fulfilled during the same day for the “delivery” option. This service is designed to give users access to some of the standard products they use daily.
Does Kroger deliver through Instacart?
Yes, Kroger partners with Instacart to deliver supplies to customers.
Do all Kroger stores offer home delivery?
No, delivery is available for specific Kroger stores. To confirm if this service is available in your area, use the tool available on their platform to key in your Zip code, and it’ll let you know if delivery services are available.
Does Kroger accept coupons upon checkout for delivery?
Kroger doesn’t accept paper coupons on delivery but takes digital ones. They are awarded online and can be automatically applied to your order.
Is Kroger delivery contactless?
Yes, if you prefer contactless delivery, you’ll receive a notification when a driver is on the way. The driver will leave the items at the door, and you will receive them at a safe distance.
Does Kroger deliver gift cards?
Yes, you can buy gift cards from Kroger and have them delivered to your place.
Does Kroger Pharmacy deliver?
Yes, the pharmacy section of Kroger supports deliveries, and you can buy items from them and get them delivered.
How does Kroger delivery work in Florida?
Kroger delivery works in Florida just as it is in any other place. Simply place an order at Kroger.com or the store’s app and schedule the delivery.
Does Kroger Deliver medication?
Yes, Kroger delivers medication.